All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at sales@revivemassagechairs.com to obtain a Return Merchandise and the return form provided, then
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return or exchange seven (7) days from the receipt of your item to process your return or exchange We will notify you by email when your return has been processed.
The following items cannot be
● Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
● If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at +1-855-619-1500, the chat in the bottom right, or email douglas@revivemassagechairs.com any time.
● Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. If it is not clear whether your order is custom or made to order, please message or call us.
● All sales are final for Custom made and Made-to-order products.
● If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
● In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.
● Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact douglas@revivemassagechairs.com.
● Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
● Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.
● BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 25%
● Sale items are FINAL SALE and cannot be returned.
● Cancellations of Custom Orders: Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order.
● Cancellations: If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at +1-855-619-1500, the chat in the bottom right, or email douglas@revivemassagechairs.com any time.
● Refunds and Returns: If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
● Damages: Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to douglas@revivemassagechairs.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
● BOGO Promotions: In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.
● All customers agree that they have read, understand, and agree to the terms and conditions above.
● Return Authorizations: Any return, exchange, warranty, etc. requires a Return Authorization prior to shipping back to Revive Massage Chairs or directly to a partner manufacturer or distributor. Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact douglas@revivemassagechairs.com or call our customer service number during business hours.
● Chargebacks: Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution. Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
● BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: